Privacy Policy

1. Introduction

Cast Off ("we," "us," or "our") operates the website at castoff.boats. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Platform. We are committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information We Collect

We collect the following types of information:

• Account information: Name, email address, phone number
• Payment information: Processed securely by Stripe — we do not store credit card numbers
• Booking history: Dates, trip types, operator interactions
• Usage data: Pages visited, features used, browser type, device information
• Communications: Emails and messages sent through the Platform

3. How We Use Your Information

• Process bookings and payments between Customers and Operators
• Send booking confirmations, reminders, and notifications
• Provide customer support
• Improve and optimize the Platform
• Detect and prevent fraud
• Comply with legal obligations

4. Third-Party Services

We share information with the following third parties as necessary to operate the Platform:

• Stripe: Payment processing (see Stripe's Privacy Policy)
• Vercel: Website hosting and analytics
• Supabase: Database hosting and authentication

We do not sell your personal information to third parties.

5. Cookies & Analytics

We use Vercel Analytics to understand how visitors use our Platform. This may involve cookies or similar technologies to collect anonymized usage data. You can control cookies through your browser settings.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are retained for a minimum of 7 years for tax and legal compliance.

7. Your Rights

Under PIPEDA and applicable privacy laws, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Withdraw consent: Withdraw your consent to our processing of your information

To exercise any of these rights, contact us at support@castoff.boats.

8. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last updated" date. Your continued use of the Platform constitutes acceptance of the updated policy.

10. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at support@castoff.boats.